What the Heck is QoS? Part 2 (Susie Riley, Doug Jones, Bob Cruickshank)

These two parts were filmed in 2006 at the SCTE Expo, and aired at the CTAM Summit. (Back in the days when the Expo was always in June, and CTAM in July.) In this segment, I check in with three QoS pros — Susie Riley, of Camient, Doug Jones, then with Big Band, and Bob Cruickshank, then with C-COR (now Arris) — to make the acronym more approachable for non-engineers.

Quote of the segment: “Quality of service is an amazing tool for marketers. Instead of taking 2 hours to download a movie, you can do it in 20 minutes. It’s a dream.”

Video courtesy The Cable Channel.