Downingtown

Comcast Downingtown Part 4: The Lab

In this final Downingtown segment, Charlotte takes me through the facility’s sizeable (15,000 SF) headend. Featured: Automated test equipment that pinpoints problems before technology and products are dispatched into the field. Also: A stroll through the company’s voice and video racks.

Video courtesy Multichannel News.

Comcast Downingtown Part 1: Overview w/Charlotte Field

I traveled to Downingtown, PA (a Philadelphia suburb) in 2008 to tour Comcast’s integration center. In four parts, the tour shows what happens in Downingtown, and why constant and thorough testing is critical, prior to consumer launch. In part one, Charlotte Field, senior VP of test and operations, discusses what goes on at the 60,000 square feet test facility. Produced by the fabulous David Knappe of Glencross Films.

Video courtesy Multichannel News.

Comcast Downingtown Part 3: tru2Way Testing

In this segment, Comcast’s Charlotte Field discusses how tru2way places the set-top inside the TV. Consumer benefits: No more box cluttering the space underneath the TV (especially important in the age of sets that hang on the wall, like a picture); one TV remote.

Video courtesy Multichannel News.

Comcast Downingtown Part 2: Caller ID and Smart HD

In this segment, Comcast’s Charlotte Field demos the Caller ID on TV feature, which allows a viewer to see an incoming telephone number on the TV, then “snooze” the call. Also being integration-tested in Downingtown: “Smart HD,” which lets consumers know if the channel they’re watching is available in HD — and if so, to tune to it.

Video courtesy Multichannel News.