A collection of coaxial cable lengths that drop individually drop off to subscribing homes. When summed, those lengths can equal a mile, but the last mile is almost never a linear mile. And, building a mile almost always requires more than a miles worth of materials.
The last mile is also the first thing competitors covet, when they size up the cable television industry. After all, there are but three wires that carry stuff into consumers’ homes: Power, phone, and cable.
Adding a fourth wire, to carry services that overlap with what’s on the other three wires, is expensive. For cable, a mile of plant costs between $19,000-$35,000, depending on whether that mile is to be hung from a telephone pole (“aerial”) or buried beneath the streets (“underground.”)
Costs also vary depending on what type of mile it is. There are “line extension” miles, which nudge into new neighborhoods. There are “rebuild” miles, where most everything that’s up comes down — a total makeover. Then there are “upgrade” miles, where the guts of amplifiers are removed and replaced, usually with modules that afford a higher bandwidth.
The last mile starts at the output of the fiber optic node, and ends at the side of the house. Building it takes a lot of stuff: Strand — thick ropes of steel, and the 3-bolt clamps to fasten it to telephone poles. Feeder cable — coaxial cable that’s wider of girth than the stuff used inside homes. Wire, to lash the coaxial cable to the strand, and appropriately called “lashing wire.”
(In the field, underestimating the amount of lashing wire needed to do the job is punishable in cases, not six-packs, of beer. Running out means starting over, because there’s no way to adjoin lengths of lashing wire.)
There are expansion loops, installed to resolve the different reactions strand and coaxial cable have to temperature changes. “Taps,” usually delineated by the number of ports they contain, adjoin fatter feeder cable to the skinnier cable that drops off to homes. And, of course, amplifiers, which boost signal levels as they inevitably wane over distance.
Then there are tools. Lots and lots of tools: To drill holes, to cut tree limbs, and to tighten bolts. Dynomometers, to double-check the tension of the hung cable. Meters, to check signal levels. For the cable itself, there are tools that strip back its protective jacket, and core it to expose the “stinger” — the center conductor — and the medium that carries signals to homes. Another tool cleans off the dielectric foam that otherwise protects the stinger.
But mostly, building the last mile takes people. A different breed of people, engineers say. Rugged people. The kind of people who attach braces to their shins with sharp spikes at the ends, called “gaffs,” and necessary to climb telephone poles. (In the hierarchy of cable construction, the people who’ve been at it the longest are usually the ones that get to use the bucket truck.)
Not surprisingly, craftsmanship matters at every step of the planning, design and especially the construction of the last mile. Forget a “drip loop,” for example, when installing a tap, and the next rainstorm will assuredly pour water directly into the tap housing — not good. Allowing a kink almost always means having to revisit that section of plant later. Incorrectly bolting strand to the pole opens risk of what skiers call a “yard sale” — falling down and losing everything.
One thing is certain: It’s not easy being the last mile. Lashed pole to pole, it ambles into neighborhoods, and there it stays. Through ice storms and squirrel bites and drive-by shootings, the last mile is a mute and patient witness to everyday life. When it comes upon someone who wants what it carries, it faithfully slings off a line to that house.
Like mail carriers and the office IT department, the last mile only gets noticed when something isn’t right, and never when things are going fine.